This video is kinda old, but OMG it's too fucking funny. This is exactly my job. Seriously. I really do get people this dumb (sometimes even dumber) more times than I can count.

( Internet Help Desk )

I actually had a conversation with a woman the other day that went like this:

Dumbass: Does my password use small letters or big letters?
Me: They should be lower case.
Dumbass: ...you mean small?
Me: Yes.
Dumbass: ...OK, the letters are small, but the numbers are big. Does that matter?
Me: *shoots self in face*

I also had to explain what the @ symbol was to someone. And when I was finally able to dumb it down enough for her to understand she said: "OH! You mean a capital two!?"

*headdeskheaddeskheaddesk*

And I swear, if I get one more person who can't figure out where (or even what) the fucking address bar is and insists on typing URLs into Google search I'm going to lose my freaking mind.


But...some good news! I was finally able to communicate to my supervisor just how much the phones are driving me slowly mad, so he put me on CHAT SUPPORT! OMG it's SO much better than phone support it's not even funny! I don't have to make stupid small talk with people, I don't need to pretend to be cheerful, it's mostly a lot of copying and pasting and waiting around for peole to follow instructions.

Plus, it's very neutral and people can't yell at me! Well, I suppose they could CAPSLOCK at me if they really wanted to, but that would just make me laugh at them. Plus, the people who actually use the chat support generally have at least a little bit of technical knowledge and are usually able to follow simple instructions.

I've been doing chat support for two days and already my stress level is lower than it's been in months!

\o/



On an unrelated note, I just watched the "Drive" pilot and it was frigging AWESOME (has it even aired in the US yet? I don't think it has, so I won't post anything spoilery yet.)! Now I have a...*counts*...fifth fandom that has hotass brothers in it for me to slash!



I'm so excited, I have pretty much everything all set for my trip to Chicago for vividcon!

*flails*

I already have my plane ticket, the hotel room is reserved, I have roomies, my vacation has been approved. I just need to get my freaking Club Vivid vid done before May 8th (!!!) so I can start working on my Vividcon premiere vid. *tears out hair*


And OMG I love this mood icon! *smishes Jared*